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Matthew Mandersheid

Marquette, MI, USA

Matt Mandersheid
Marquette, Michigan 49855 United States
mmandersheid@gmail.com
http://mmand.vercel.app
906-235-4358

Skills & Knowledge
14+ years of experience in IT across help desk, software, and hardware roles.

GIS & Data: ArcGIS Pro, ArcGIS Online, QGIS, PostGIS/PostgreSQL

Coding: HTML, CSS, JavaScript, SQL, Python

OS & Network: Windows 7/10/11, Windows Server, MacOS, TCP/IP, VOIP, VLAN, port security,
switch/patch panel, virtualization

Admin: Active Directory, Group Policy, PowerShell, Azure AD, Google Admin Console,
JAMF, SCCM, IAM

Software: MS Office/365, Exchange, SharePoint, Mitel systems, SFTP/FTP, 2FA, Proofpoint

Tools: VMWare, Goverlan, ConnectWise, AristotleInsight, PRTG, ServiceDeskPro,
Norton Ghost, Symantec AV

Apps: JHA Xperience, Synergy, Silverlake, Misys/McKesson EHRs, CRMs

Education
Bachelor of Science in Business Computer Information Systems
Northern Michigan University

Certifications
Esri ArcGIS Pro / ArcGIS Online Technical Certification

Experience
Data Entry / Data Quality Analyst
Able Medical – Oct. 2024 – Present
Input data from manufacturing order time sequences into MS Dynamics Great Plains software
Cross-referencing multiple sources to maintain accuracy throughout steps of documentation

IT Technician
Return — Apr 2023 – September 2024
Google Workspace administration
Device management
Rippling workforce management
JAMF administration (previous to Rippling)
Freshdesk service use
1Password administration

IT Helpdesk
TEKSystems — March 2022 – Sep 2022 (Contract position)
Remote support for Trinity Health in software install, support, and account configuration
ServiceNow ticketing software management
Fielding up to 50 calls/day
Azure Multi-factor authentication setup
Active Directory and Workday account support
Microsoft Office troubleshooting

Computer Technician
Upper Peninsula Health Plan — Jan 2019 – September 2021
Built and supported work-from-home systems during COVID
Support for users remotely and on-site (Windows 7/10)
Managed Mitel phone systems, Polycom support, SharePoint
SFTP/FTP troubleshooting with FileZilla
Provided Tier 1/2 IT support, security training, MFA support

Remote Client Technology Technician
Mt. Hood Community College — Aug 2016 – September 2018
First point of contact for staff and student IT issues, ticket fielding and/or ticket resolution
Led our team-wide upgrade to Goverlan remote desktop system
Supported PBX VOIP, Blackboard, Papercut, and AD accounts
Software/Hardware Technician

Cascade Computer Maintenance — Jan 2016 – Jul 2016
Remote and on-site IT support using Kaseya
Supported AV upgrades in 15+ Portland schools
Managed antivirus logs, backups, and Exchange systems

Data Logger & Kitchen Steward
Altria – Crazy Mountain Ranch — Sep 2014 – Mar 2015
Logged temperature control data using Excel
Created data workflows and visuals
ServSafe certified

Software/Hardware Technician
Peninsula InfoMed — Jun 2010 – Aug 2014 / May 2015 – Nov 2015
Supported Misys Tiger/EMR software and EHR systems
Configured VLANs/switches, printers, backups for 20+ offices
Maintained inventory, wrote documentation, handled repairs

Help Desk & Repair Technician
Northern Michigan University — Jan 2009 – May 2010
Supported students, staff, and faculty with tech issues
Repaired and deployed laptops and university-owned devices
Handled MS Exchange/Outlook troubleshooting and backups

Matthew Mandersheid

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