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Jeffrey Donohoe

Chicago, IL, USA

GIS/GEOSPATIAL OBJECTIVE

IT leader eager to transition to geospatial position to gather, manipulate, and effectively present geographic data cartographically in order to generate awareness and counter harmful human ecological impact throughout the planet.

PROFESSIONAL EXPERIENCE

Information Technology Manager
University Center of Lake County, Grayslake, IL, 2020 present
 Began as center A/V, PC desktop and equipment support and developed into backend network and OS administrator, building IT operations lead, client/partner relationship manager, fiscal technology account supervisor with IT budgeting and forecasting
o Develop technology budget and manage approved expenses through fiscal year
o Select, plan, and implement technology used by staff, students, faculty, guests, and external business clients
o Supervise IT support staff via training, scheduling, and timesheet regulation
o Ensure optimal IT infrastructure performance including servers, LANs and WLANs, hardware and software, phone systems, print/copy systems
o Plan and maintain technology and security infrastructure alongside external IT architect/consultant
o Microsoft/Windows server, exchange, OS, Active Directory, and image administration
o Coordinate with partner institutions and corporate clients concerning appropriate hardware and software availability on site
o Maintain and update technology policies, security, and documentation
o Monitor building technology assets
o Initiate talks on technical challenges and/or upgrades for evaluation and budget approval
o Primary technician in troubleshooting technology issues
o Develop contract negotiations for technical support and outsource duties as required

Information Technology Coordinator
University Center of Lake County, Grayslake, IL, 2016 2019
o Implemented 100+ building workstation replacements/upgrades
o Operated/administered Mitel 3300 PBX/interface and E-911 phone systems
o Administer PVS/virtualization and workstation image deployment
o Server room, WLAN and LAN, UPS administration
o Daily IT operation, part-time staff, and building guest service management
o Preservation and improvement of technology vendor and sales relationships
o Webinar, web conference, videoconference planning and organization

I.T. Support Technician/Building Assistant
University Center of Lake County, Grayslake, IL, 2007-2016
o Responded to guest requests for IT support using classroom-based systems
o Administer distance learning and web conference technology/sessions
o Test and assist in maintaining IT/AV systems
o Customer/Student/Institution support

Field Services Representative
Crossmark Inc., Plano, TX (remote), 2015-2017
o Display and promotional data collection for analyzation
o Counted forward reserve inventories and recorded product price information
o Completed order entry for requests of inventory items

Underwriting/New Business Staff Assistant
Trustmark Insurance, Lake Forest, IL, 2007
o Processed data entry of applications for insurance products to initiate billing
o Research and error resolution of applications
o Reconciled assigned reports in batches from start to finish
o Conducted customer service telephone calls, emails, and interview follow-ups

SKILLS

ESRI, ArcGIS and ArcMap desktop
ArcGIS online, TerrSet, Google Earth
Data entry, conversion, maintenance
Raster and vector file manipulation
Software licensing/implementation
PC deployment/maintenance/repair
Citrix PVS, Xen Environment
Microsoft Server, AD, OS, Office
PBX Phone Management
WebEx, Adobe Connect, Skype, Zoom
Windows desktop management/support
Exchange/Office 365/Outlook

Technology partner/vendor relations
Customer service and client development
Writing skills/communication
Logical thinking and problem solving
Self-management and decision making
Prioritization and planning
Analysis and implementation
Eagerness to Learn
Outdoor/Environmental Enthusiasm

EDUCATION

M.S. Geographic Information Science
Kent State University, Kent, OH, August 2019

GIS Graduate Certificate
U. of North Dakota, Grand Forks, ND, 2017

B.S. Business Administration
DeVry University, Chicago, IL

A.A. Business Administration
College of Lake County, Grayslake, IL

Jeffrey Donohoe

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