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Henderson, NV, USA
Craig M. Parks
To obtain a position in which my knowledge of geography and maps may be an asset.
Knowledge of land use planning and site design, geographic information systems, environmental laws and regulations, urban planning and development knowledge, creativity, analytical skills, goal-oriented, excellent technical report writing and preparation, extensive computer support, customer service experience, security clearance
Florida State University, Tallahassee, FL 2014
Bachelor of Science in Geography/GIS and Environmental Studies
Honors and Deans List
St. Johns River State College, St. Augustine, FL 2012
Associate of Arts in General Studies
Lincoln Technical Institute, Allentown, PA 2006
Associate in Specialized Technology, PC Systems & Networking Technology
Honors List Award
Currently enrolled in ESRI Cartography class, GIS lecture and lab, Map Analysis, Spatial Data Analysis, Environmental Resource Management and Planning, Field Ecology, Environmental Science, Energy and Sustainability, U.S. National Parks, Transport Geography, Water Resources, Fundamentals of Emergency Management
Skills, Certifications and Project Work
A+ Certification, Esri ArcGIS including ArcMap 10, Arc Catalog, Microsoft Word, Excel, Outlook, Access and PowerPoint, Windows 7 and 8, worked as part of a group in my environmental resource management and planning class to construct a sustainable community site plan which included the use of zoning maps, flood maps, parcel maps, wildlife facts, and soil maps. The final plan included several maps, written report and evaluation.
Knoah Solutions Inc., Las Vegas, NV 06/2019 - 03/2020
It Support Specialist
IT support specialist supporting two Knoah sites in the Las Vegas area with a user base of 500. Supported all agents of the clients/campaigns of the call center as well as the management and leaders of Knoah. Supported users remotely with TightVNC and on the production floor. Used Freshdesk (KGenie) ticket system for support tracking and resolution. Managed and support Eyebeam, Zopier, Isymphony, Pearl, Liberty and Genesys softphone systems. Issued equipment to new hires, set-up the production floor for new campaigns or campaigns moving within the company. Used Acronis and Clonezilla to create images for each campaign. Heavy use of Microsoft Teams, Skype, Outlook and SharePoint to communicate and document. Knowledge of changing Vlans for new and moving campaigns within the company using Netgear switches. Used GLPI to gather and track equipment inventory data and asset management.
Prospect Medical, Orange, CA 11/2016 - 01/2019
Team Lead /Senior Desktop Support Specialist
Helpdesk/desktop support team lead/senior desktop support specialist managing a team supporting users in the Orange, CA and other Prospect locations across the country through onsite hands on or remote software. Worked to maintain the ongoing support of users. Installed new software and hardware for existing and new users. Took calls as part of a shared helpdesk responsibility and covered the helpdesk phone whenever needed. Created new user accounts and set-up equipment including desktops, laptops, peripherals and Cisco phones. Imaged laptops and desktops with the latest image. Collected and reused equipment from termed users. Helped move users in the office to new locations when requested. Kept an inventory of assets through Track-it. Worked with vendors to order new hardware and equipment as needed to maintain stock, new hires and replacements as needed. Ordered T-Mobile cell phones and SIMS for the company. Issued and deployed cell phones including number porting and phone email setup. Hired and trained new technicians as needed to keep up support level.
Orange County Transportation Authority, Orange, CA 05/2016 - 11/2016
Senior Desktop Support Technician
Resolved Cherwell tickets for the telecom and desktop support teams and updated users through use of email, phone and walk ups. Built new Skype for Business and Office 365 accounts for users and monitored the health of the Lync and Skype servers. Kept the inventory updated for the telecom equipment such as IP phones and headsets through Cherwell ticket software. Monitored and reported outages by opening tickets for service providers and field technicians.
Intratek Computer, Inc., Irvine, CA 01/2015 - 05/2016
Service Desk Technician
Team member for the National Service Desk working for the Department of the Veterans Affairs. Supported the Talent Management System for VA employees to take online training courses. Heavy use of SDM service manager ticket system to record user problems, handled VA region emails and supported user needs. Utilized Microsoft Lync for messaging, screen sharing, conference calling, and training.
Ultrasystems Environmental, Irvine, CA 08/2014 - 01/2015
GIS Training/IT Technician / General Office Support
Supported client by performing several essential duties. Assisted the GIS department with map work, arranged travel for company, performed general office work including binding, printing and laminating, ordered supplies, provided technical support to employees and maintained printers at the office. Heavily used Microsoft Office Outlook, PowerPoint, Word and Excel to create and edit documents.
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Posted 2021-04-20 under Entry Level