– It All Starts Here

Service Planner/Scheduler

Savannah, GA, USA

The Service Planner/Scheduler advances the mission and goals of CAT through the development of the annual service plan, short range planning efforts, and the bus operator run cut. The selected individual will conduct analyses on the transit system’s performance, produce planning documents, and perform regular reporting on key performance indicators. The Service Planner/Scheduler assists the planning department in the creation of short & long range plans for the authority, as well as the development of federal and state grant applications. The Service Planner/Scheduler reports to the Planning Manager.

Transit Service Planning
• Develops and refines service planning policies and standards that are consistent with other CAT policies and FTA requirements. Performs continuous monitoring of service based on these standards.
• Performs all duties associated with scheduling and run-cutting. Develops specific route and scheduling assignments. Accurately calculates scheduled run times for existing and proposed new services.
• Assists in planning the number of stops, length of route and runs per shift for routes according to union/management procedures and cost per mile/hour.
• Analyzes and evaluates data on passenger travel habits, traffic conditions, vehicle running time, union contract provisions, and other circumstances affecting the operation of transit vehicles.
Plan Development, Review, and Research
• Leads the development of the annual service plan.
• Prepares corridor-specific transit service plans including ridership estimation, and operating cost forecasting.
• Compiles, organizes, researches, assembles, and reviews data for public distribution.
• Assists in the analysis of service changes to determine community impacts in accordance with Title VI.
• Uses available technology such as Automatic Vehicle Location (AVL) and Automatic Passenger Counters (APCs) to monitor schedule adherence, ridership, and other metrics.
Agency Coordination and Public Engagement
• Leads the development of monthly board reports on performance of the transit system.
• Prepares ridership, on-time performance, productivity and other service measurement reports for the CEO, board of directors, and general public.
• Interacts with bus operators, customer service representatives, and the general public to obtain data necessary to perform route, service and schedule analysis.
• Represents CAT at various county, district, state, federal, and public meetings as assigned by the Planning Manager.
• Provides marketing and communication staff with route, service and schedule changes for publication. Reviews draft schedules for errors prior to final publication.
• Develops and maintains service reports and completes the annual National Transit Database submission.
• Briefs members of the public and representatives from the community on pending service changes.
General Functions
• Assists in the development of department goals and participates as needed in the development of company goals and objectives. Develops, manages and organizes necessary activities, programs, and objectives to meet organizational and departmental goals.
• Establishes and refines processes for service planning activities for multiple modes of transportation.
• Develops, maintains and updates program databases, including ridership, bus stop, and scheduling databases.
• Maintains effective communications with the public and other CAT departments, and effectively communicates CAT services and initiatives in public forums.
• Treats passengers and co-workers with respect and dignity and ensures the needs of passengers and employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the ADA and Related Orders so that they can fully benefit from CAT as a service-provider and an employer
• Performs other duties as assigned by the Planning Manager.

• Strong computer skills are mandatory for this position. Proficient using Microsoft Word, Excel, PowerPoint, and Trapeze software (FX and Blockbuster modules) is required. Proficient using ArcGIS is an advantage.
• Knowledge of the principles, standards, and practices of transportation planning and modelling.
• Strong mathematical and analytical skills. Ability to analyze and interpret data from various sources. Ability to pay close attention to detail.
• Knowledge of statistical analysis techniques and research methods. Experience in complex analytical and/or modelling procedures.
• Verbal and written communication skills for preparing reports and making presentations are a must. Ability to speak English is required. Additional language capacities are an advantage.
• Understanding of the relationship between land use and transportation and how active transportation interacts with transit.
• Sound judgment and highly developed management, organizational and interpersonal skills as well as problem-solving skills.
• Basic knowledge of applicable Federal, State and Local laws, rules and regulations related to transit including National Transit Database (NTD), Americans with Disabilities Act of 1992, and Title VI of the Civil Rights Act of 1964.
• Basic knowledge of the roadway and highway network of Chatham County, GA is preferred.
EDUCATION: Bachelor’s Degree required, preferably in Planning, Business, Statistics, Transportation, Civil Engineering, or a related field.
PROFESSIONAL EXPERIENCE: Minimum two years of progressively responsible experience in transportation administration, operations and scheduling, or related experience is required. Additional years of experience may serve as a substitute for required education.

Please state the title of the position applying for in the subject line of the email.

Apply via email to

Chatham Area Transit Authority
900 E. Gwinnett Street
Savannah, GA, 31401 USA

Posted 2018-02-09 under Transportation