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Patricia Rogers

York, PA, USA

Ready Responders, Remote June 2021 – Present
Customer Service Representative
• Answer phones within 30 seconds to give the best customer service possible
• Schedule appointments for partnership patients in an efficient but empathic manner

Petco, York, PA November 2016 – June 2021
Merchandise Operations Leader, March 2020 – June 2021
• Received 13-25 pallets of merchandise every week to restock shelves
• Supervised all shift employees as Leader on Duty, and was in charge of opening and closing the store as a primary key and code holder
• Scheduled corporate planograms and resets that would maximize customer interaction with staff.

Dog Trainer, November 2016 – March 2020
• Conducted small group classes and private lessons about positive dog training
• Created a schedule to maximize the selling of training classes

Wellspan Health, York, PA August 2014 – October 2016
Front Desk Office Assistant
• Created a schedule for all patients that worked with their schedule and the prescribed reoccurring visits
• Entered billing codes for each patient to ensure that insurance was billed in a timely manner

County of York Parks Department, York, PA May 2008 – October 2010
Park Naturalist
• Led hikes of large groups throughout the park on a variety of topics, including birds, geology, dendrology, habitat, sensory exploration, and pond life
• Researched and developed 3 large exhibits and 3-5 temporary displays
• Supervised, scheduled, and trained part-time naturalists, volunteers, and interns

Colorado Springs Forestry Service, Colorado Springs, CO October 2004 – February 2005
Forestry Intern
• Recorded the field inventory of street trees efficiently and created an accurate ArcGIS shapefile from an excel spreadsheet
• Updated and maintained computer databases

College of Forestry – Auburn University, Auburn, AL August 2002 – May 2004
Research Assistant
• Digitized aerial photographs for the West Georgia Project
• Performed various functions including sorting, counting, drying, weighing, and grinding field samples
EDUCATION
Auburn University, Auburn AL May 2004
Bachelor of Science, Forestry

Harrisburg Area Community College, Harrisburg, PA January 2021 – May 2022
Diploma, Geospatial Technology, GPA 3.4
Relevant Courses: ArcGIS Pro and ArcGIS Online

ESRI Online Campus July 2003 - Present
Courses Completed:
• ArcGIS Survey 123: Author a Survey on the Web, November 2021
• Integrating Data in ArcGIS Pro, June 2021
• Getting Started with the Geodatabase, June 18, 2021
• Location-Enabling Data, June 15, 2021
• Getting Started with Data Management, June 14, 2021
• Introduction to Spatial Data, June 13, 2021
• Basics of Geographic Coordinate Systems, June 12, 2021
• Python for Everyone, May 27, 2021
• Working with Rasters in ArcGIS, March 2004
• Learning ArcGIS 1 & 2, July 2003

Patricia Rogers

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