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Sean Arnold

AZ, USA

Highly experienced IT professional transitioning to the field I’m passionate about, GIS and Mapping. I bring real world analytical experience and creative ways to introduce GIS into fields otherwise devoid of spatial analytics. The analytical and problem solving skills I use in IT can be directly translated to GIS application and study.

Education

Arizona State University, Tempe, AZ Fall 2011–Spring 2014
• Bachelor of Science - Geographic Information Science and Cartography
• Geographic Information Science (Certificate)

Projects & Training

Fire timeline project January 2023
Created a timeline app of five years of wildfire data to show areas affected by wildfires during that times pan. The final project included data filters, a timeline player to visualize data at different times, and the ability to click on points for additional information. Used ESRI ArcGIS Pro, ArcGIS online, and ArcGIS experience builder to create this project.
Methodology:
• Utilized ESRI ArcGIS Pro to extract a subset of the data (five years) from 2010 to 2015 and exported the selection to a new shapefile with all data fields.
• Uploaded new shapefile to ESRI online content, enabled time settings, and added to a new ESRI ArcGIS Online map.
• Configured the layer property symbology and used a graduated symbol (manual breaks).
• Imported the map into ESRI ArcGIS Experience builder and added a timeline app with filters to show the changes in wildfire locations.

US Population Map Series December 2022
A personal project to design several maps based on population density of counties from data available from ESRI and US Census Bureau. Used several thematic schema such as dot density, color (hue), and proportional symbols. Used ESRI ArcGIS Pro.

Advance Your Skills in GIS – LinkedIn December 2022
Completed online coursework.

Python Crash Course 2nd Edition by Eric Matthes October 2022
Read and completed exercises.

SQL Bootcamp 2022 – Udemy August 2022
Certificate: UC-8dd09fbb-fb24-44c1-8d32-370ed0af6f74

Upcoming Enrollments:
ESRI MOOC: Going Places with Spatial Analysis February 2023
ESRI MOOC: Cartography February 2023

Work Experience

NexusTek March 2022–December 2022
Service Desk Team Lead
Led a remote team of 20 technical engineers that comprise the level II and III external technical support.
• Assisted with maintaining documentation.
• Managed large scale incidents and coordinated resources and communications including cyber security incidents and ransomware attacks.

AZ Department of Child Safety May 2018–March 2022
Service Desk Supervisor
Oversaw and managed a remote team of 15 technicians that comprise the level I and II internal technical support.
• Additionally, acted as the Incident Manager and oversaw all major IT incidents.
• Designed and maintained CIO metrics for IT leadership.
• Organized and established gatekeeper control of Knowledge Base (KB) for consistency.
• Developed and implemented Service Management Processes: Incident Management and Request Management used by entire IT Department.
• Set up and worked Incident Manager duty rotation to actively manage priority 1 and 2 technical incidents.

Desktop Support Technician August 2016–May 2018
Responsible for troubleshooting software and hardware issues for end users.
• Researched and discovered solution within proprietary case management software mitigating hours of effort spent reimaging PCs.
• Tasked with providing IT support to Agency Director and Assistant Directors.
• Received numerous kudos for outstanding customer service.

Concentrix August 2014–August 2016
IT Technician
Responsible for local technical support for computer software and hardware issues for 1,200+ users.
Created a Wi-Fi strength map using building floor plans and collecting data via a Wi-Fi strength app. Used in proposal for additional Wi-Fi access points which resulted in additional Wireless Access Points (WAPs) being purchased and installed.

United States Coast Guard (Reserve) April 2009–April 2017
Information Systems Technician
Responsible for establishing and maintaining Coast Guard computer systems, phone systems (digital and analog), and the physical network infrastructure.
Deployment: Operation Blue Harvest (Washington DC) October 2015–January 2016
Created visual charts and maps using ArcMap to display remediation and vulnerability data used during meetings and presentations with Coast Guard executive leadership.

Skills
Geographic Information Systems (GIS) • ESRI/ArcGIS Products • Quantum GIS • Cartography • Data Analysis • SQL Python (Programming Language) • Microsoft Office • Remote/WFH • Management • Complex Problem Solving Communication • Database Administration • Innovation

Sean Arnold

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