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GIS User Outreach and Support

Annapolis Junction, MD, USA
Category: GIS

Title: GIS User Outreach and Support (06-07)

Location(s): Annapolis Junction, Maryland

Required Security Clearance: Active TS/SCI with appropriate agency Polygraph

Join Freedom – we’re a team of IT professionals dedicated to our passion for tech and loving where we work. As a member of our team, how you want to spend your time and which projects you’d like to work on is important to us – which is part of the reason we’ve been selected as a Top Workplace for multiple years in a row. You’ll be part of our friendly, flexible office environment, hands-off management, a variety of social events, and endless growth opportunities. Tell us what you need to do your best work, and we work the magic to make it happen.

We believe in striking that perfect balance between work and play, where you can pursue your creativity and excel in your career, and still have time for all your personal activities. At Freedom, there is no shortage of growth opportunities and a successful career path for a bright, well-rounded professional like you. We have something for everyone – check out our most recent available position below!

What You'll Do:

Join an established outreach team that supports users and developers of geospatial software and services. Members of the outreach team should be comfortable engaging with users and troubleshooting their problems, creating instructional guides, creating training materials, understanding and documenting critical user workflows, and giving presentations in a variety of formats.

Troubleshoot and provide initial support for a variety of software issues
Answer help questions via a ticketing queue (currently using JIRA Service Desk), phone, email and instant messenger
Identify and document bugs and issues
Maintain a knowledge base of common ticket responses
Gather and document user requirements
Create and maintain training courses for various software products
Teach new users and brief existing users about various software products and new features via in-person presentations and video teleconferences as well as individualized walkthroughs
Gather feedback and communicate user requests and concerns
Serve as product specialists for geospatial commercial software and in house developed services and products.
Stay abreast with latest developments in GIS and associated technologies

Qualifications and Technical Knowledge:

Experience in working with geospatial software, Esri products preferred
Thorough understanding of geospatial techniques, analysis, and data structure
Experience working in customer service or user support for a software product, preferably in a classified environment
Experience using JIRA and Confluence
Ability to create and maintain a knowledge base and troubleshooting articles

What’s in It for You?

Flexible work environment
A team mentality – work with friendly, like-minded professionals
Work with innovative, cutting edge technologies
Enjoy extremely competitive compensation and benefits
A work-life balance you can count on
Opportunities to grow and advance your career on our dime

The Benefits You Get with Freedom:

Amazing benefits including matching 401k, profit sharing, full-paid medical, and more
Generous paid time off – including paid site closure days
Competitive salary offerings
Generous paid training and tuition reimbursement
Referral bonuses
Fully paid life and disability
Annual logo wear allowance
Company sponsored events (game nights, holiday party, summer party, happy hours)

Interested in learning more about Freedom and our culture? Contact us today! We’re constantly hosting hiring events in our office and elsewhere, to help you get a sense of what life is like at Freedom before joining the team.

Required Security Clearance: Active TS/SCI with an appropriate agency Polygraph is required

U.S. Citizenship is required

As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, age, marital status, disability or veteran status

Applicant Federal & E-Verify Postings

VEVRAA Federal Contractor

Apply online here


Freedom Consulting Group
9881 Broken Land Parkway, Suite 300
Columbia, MD, 21046 USA
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Printable version of this page Posted 2019-09-10 under Support

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